Roles & Responsibilities
1.1 Community Service Senior Executive
About the Role
At CaringSG, we believe that every caregiver and family of persons with special needs deserves a strong, supportive community around them. As a Community Service Manager, you will be at the heart of this mission—creating meaningful opportunities for caregivers and families to connect, building bridges with partners and volunteers, and shaping programmes that uplift lives.
This role is more than organizing events—it is about fostering belonging, inspiring volunteerism, and driving impactful initiatives that meet real community needs.
2.2 Key Responsibilities
The Community Service Manager will play a pivotal role in strengthening CaringSG’s connection with caregivers, volunteers, partners, and the wider community. This role is not only about event execution but also about building meaningful relationships, empowering volunteers, and fostering an inclusive and supportive environment where caregivers and their families feel valued and supported.
Responsibilities include, but are not limited to:
· Plan and Execute Impactful Events
• Conceptualize, plan, and deliver engaging community events (online, onsite, or hybrid) that are meaningful, relevant, and beneficial across diverse age groups and member profiles.
• Ensure each event is designed with the well-being and empowerment of caregivers and persons with special needs at its heart.
· Stakeholder & Partnership Engagement
• Serve as the primary liaison with collaborating organisations, vendors, and volunteers to co-create and deliver quality programmes.
• Build strong, sustainable relationships with stakeholders to expand CaringSG’s reach and impact.
· Programme Leadership & Oversight
• Take the lead in coordinating, supporting, and executing events and activities, ensuring alignment with CaringSG’s mission and under the guidance of the Programme Head and management.
• Provide hands-on oversight to ensure smooth delivery, from planning to post-event evaluation.
· Volunteer Recruitment & Development
• Work closely with CaringSG’s Volunteer Management team to actively recruit, deploy, train, and support volunteers from the public, grassroots, and community networks.
• Mentor and nurture volunteers to grow their capacity, leadership, and sense of purpose in serving caregivers and families.
· Representation & Advocacy
• Represent CaringSG and the Community Engagement programme at events, forums, and collaborative platforms, championing caregiver needs and strengthening community networks.
· Team Leadership & Database Management
• Guide and support Community Service team members in maintaining a robust database of participants, volunteers, collaborators, sponsors, and partners.
• Ensure effective record-keeping and use of administrative data to inform planning and reporting.
· Cross-Team Collaboration
• Work collaboratively with other CaringSG teams to support the seamless delivery of programmes and integrated services for caregivers and their families.
· Programme Evaluation & Reporting
• Monitor event performance metrics, analyze post-event feedback, and conduct periodic needs assessments to improve effectiveness and ensure relevance.
• Prepare timely and accurate reports for funders, sponsors, and management, highlighting outcomes, impact, and areas for growth.
· Resource & Fiscal Stewardship
• Exercise responsible fiscal management, ensuring effective use of resources to maximize programme impact.
• Continuously identify ways to optimize operations and stretch resources for greater community benefit.
· Administrative & Supervisory Duties
• Supervise team members on administrative responsibilities and ensure smooth day-to-day programme operations.
• Perform additional duties as assigned to support CaringSG’s organisational growth and mission.
Qualifications: Bachelor’s degree (or a diploma in related fields), extensive experience in the social services sector and grassroots, strong leadership and communication skills, and a demonstrated ability to develop community programs and engage with special needs beneficiaries.
